Return & Warranty Policy

Wholesale orders may be returned for functional defects or grading discrepancies within 7 calendar days of delivery. Returns must be authorised in advance with an RMA number — shipments received without an RMA reference cannot be processed.

• Email our trade desk with your invoice number and the affected IMEIs.
• Describe the fault or grading discrepancy and attach clear photographs or video.
• We review and, where accepted, issue an RMA number and return instructions.
• Ship the units back within 5 business days of the RMA being issued.

• Units that do not power on or have a functional fault present on arrival.
• Units materially outside the cosmetic grade they were sold as.
• Wrong model, storage, colour, carrier lock or quantity versus the packing list.
• Damage in transit reported within 48 hours of delivery.

• Buyer-caused damage, liquid exposure, or disassembly and third-party repair.
• Units with removed, altered or unreadable IMEI or serial labels.
• Activation-locked devices where the lock was applied after delivery.
• Normal cosmetic wear consistent with the grade purchased — Grade C and D units are sold with visible wear by definition.
• Buyer's remorse, market price movement, or change of resale plan.

Cosmetic grades are assigned by our inspection team against the grade definitions published on our site. If you believe a batch was mis-graded, send photographs of the affected units alongside their IMEIs. Accepted claims are resolved by re-grading credit, replacement, or return for refund at our discretion.

Once returned units are received and verified, approved claims are settled as an account credit against your next order or as a refund to the original payment method, typically within 5–10 business days of verification. Original shipping charges are non-refundable except where the fault was ours.

Return freight is paid by Phone Zone Enterprises for verified defects, mis-picks and mis-grades, and by the buyer in all other accepted cases.

Unless a longer term is stated in writing on your invoice, devices carry a limited functional warranty for the return window above. Manufacturer warranty, where applicable, runs directly between the buyer and the manufacturer and is not extended or administered by us.